FAQs for individual using our Airside App.
FAQs for individuals using our Mobile Passport App.
Need help with an Airside Business Product? Get Help
Airside Digital Identity App
What is the Airside App?
The Airside App is a convenient and private solution to manage your verified digital identity. The application can be used to easily add, store, and share your passport, U.S. driver’s license, and COVID-19 Vaccination Record Card. By using the Airside App, you save time while maintaining control of your data.
How do I use the Airside App?
- Download the Airside Digital Identity App for free from the Apple App Store onto a mobile device with ≥13.0 or the Google Play Store onto a mobile device with Android ≥7.0 (API level 24). Android devices must also have NFC capability.
- Open the app and sign up to create an account using your email address. Check your email inbox for a verification code to confirm your account. Your account will be encrypted using TouchID, FaceID, or your device PIN.
- Select the IDs tab to take your selfie, then add and verify your passport and/or U.S. driver's license.
- Select the Services tab and determine how you’d like to use your digital ID. Currently, there are two services available in the app: the American Airlines Mobile ID Service for lounge access and the COVID-19 Vaccination Record Service.
- Select the Activities tab to keep track of how your information is shared and revoke access at any time.
How much does the Airside App cost?
Do I have to be connected to Wi-Fi or a cellular network to use the app?
Yes. Turn on your Wi-Fi or data and make sure the Date & Time Settings for your device are set for your current, local time zone.
What kinds of IDs can I add to the app?
You can add your passport, U.S. driver's license, selfie, and an image of your COVID-19 vaccination record card to the app.
First, take your selfie. Then, add your passport and/or U.S. driver's license. Your passport must have an electronic NFC chip embedded in the cover, which is usually identified by an e-Passport gold square symbol on the front cover, located under the country of origin. Start to add your passport to the app by using the Machine-Readable Zone (MRZ), then continue by using the NFC chip reader. Your U.S. driver's license is securely added by taking images of the front and back of the document.
To add an image of your COVID-19 vaccination record card, select the Services tab.
Why do I need to take a selfie?
Your selfie is used as part of the verification measures performed on your passport and/or U.S. driver's license.
How do I add a passport?
Make sure your passport has not expired and confirm that it has an electronic NFC chip embedded in the cover, which is usually identified by an e-Passport gold square symbol on the front cover, located under the country of origin.
If it doesn’t, you will not be able to enroll your passport on the app.
Next, check your mobile device Settings to allow the app access to the camera and NFC chip reader.
How to add a passport:
- Find a stable, well-lit environment to avoid distortion or glare on the passport.
- Remove any external covers or holders from your passport.
- Open the app and tap the IDs tab from the bottom navigation bar, then select Add ID (iOS) or the + button (Android).
- Select Add Passport.
- Using the camera, align the MRZ (Machine-Readable Zone) code at the bottom of the passport in the drawn field on the app.
- When the code is correctly positioned, the field color will turn green.
- Using the NFC chip reader, place the phone directly on the passport’s electronic chip, which is normally embedded in the front or back cover. In some cases, you may need to open your passport and place your device on the inside of the passport. To read the chip on a U.S. passport, open the back cover and place the phone about 1/3 down from the top. You can move the phone around until it picks up the chip.
- Upon verification, your passport will be successfully enrolled on the app.
How do I add a U.S. driver’s license?
Check your mobile device Settings to allow the app access to your camera and make sure your U.S. driver's license has not expired. Also, please note that some U.S. states are not supported on the app at this time (e.g. AK, CA, LA, MN, NH, NV, NY, OK, SC, UT, WV), so we suggest you add your passport instead.
How to add a U.S. driver’s license:
- Find a stable, well-lit environment to avoid distortion or glare on the driver’s license.
- Select the IDs tab from the bottom navigation bar, then select Add ID (iOS) or the + button (Android).
- Select Add U.S. Driver's License. Place your U.S. driver's license on a flat surface.
- Take a photo of the front, then the back. Then, scroll to save.
- Upon verification, your U.S. driver's license will be successfully enrolled on the app.
Why didn’t the app verify my U.S. driver’s license?
Depending on which biographic and biometric attributes were collected and are contained in the driver’s license issued by the state, it may not be possible to validate and verify its credentials to your real-life physical presence. The following states do not allow access to verify driver’s licenses and therefore the document cannot be added to your device: AK, CA, LA, MN, NH, NV, NY, OK, SC, UT, WV.
To continue using services on the Airside App, please add your passport instead.
How can I manage my IDs?
Your IDs are only located on your encrypted device. Airside does not use a central database, therefore your IDs cannot be edited, shared, or deleted remotely. You may store your IDs on the app or choose to add them each time you use a service.
View: To find the IDs you've added to the app, tap the IDs tab. This will provide a list of your enrolled documents, like your passport and/or U.S. driver's license. Tap the individual IDs here to make any edits.
Edit: If your passport or U.S. driver's license has expired, you may delete it from the app and add your new ID. To change your selfie, select the IDs tab, then tap your enrolled selfie. Your camera will open and allow you to take another photo.
Delete: To delete your IDs from the device, open the IDs tab, select the ID, and scroll to the bottom to delete.
NOTE: Deleting your IDs will remove your IDs and revoke any active consents. However, if you uninstall the Airside Digital Identity App, all active consents will expire automatically at their expiration date.
What if I deleted my IDs?
No worries. You can enroll your selfie, passport, and U.S. driver’s license again. Please know that any consents linked to a deleted ID are automatically revoked and will no longer be active. To use the services on the app, you will need to add your IDs again.
Does the app replace my physical IDs?
No, the Airside Digital Identity App is not a replacement for your physical IDs. The digital version of your passport and U.S. driver's license on the app is a convenient and secure companion to your physical document, which can be used to unlock many services requiring ID verification.
What is the document scanner?
The document scanner helps save time and reduce error when adding a passport or U.S. driver’s license on the app. Instead of manually entering the information from the ID, the scanner quickly and accurately captures the information needed for verification and automatically fills in the data fields. Use the document scanner in a stable, well-lit environment and avoid reflection.
What is the NFC chip reader?
Near field communication (NFC) is a secure, touchless technology that allows two devices to talk to each other when they’re close together.
When adding a passport to the app, you’ll first use the document scanner to capture your biographic information from the machine-readable zone (MRZ) code located at the bottom of the front page. Then, you’ll use the NFC chip reader to validate that biographic data and compare the biometric photo on your passport to your selfie on the app.
Please note that when using the NFC chip reader, you’ll need to place your device directly on the passport’s microchip, which is normally embedded in the front or back cover. In some cases, you may need to open up your passport and place your device on the inside of the passport. NFC microchips and antennas in passports vary depending on the issuing country. Microchips can also be damaged, making them unreadable by a device.
Can I access my Airside App from separate mobile devices?
No. There is no way to digitally transfer IDs or previous activities from one device to another. You will need to add your IDs on the device you intend to use while using the services.
Can I use the app for multiple people?
No, at this time, IDs can only be enrolled on the app for one person.
Do I need to be a U.S. citizen to use the app?
No, you can enroll a passport on the app and use the services.
Is there an age restriction for using the app?
You should not submit content on the Airside Digital Identity App if you are under the age of thirteen (13).
How do I change my PIN?
The app is encrypted on your device using your Touch ID, Face ID, or PIN, which are stored on your device keychain. That means you don't need to remember an app-specific PIN or password. To change your device’s TouchID, FaceID, or PIN, please visit your Settings.
What is a share consent?
A share consent is similar to a contract between you and a business or organization (e.g. airline) that details the requested information, the purpose of use, and the duration of the agreement. Airside’s goal is to present this information to you in an easily understandable and transparent manner.
How exactly is my personal information shared?
After adding and verifying your ID(s) and providing your consent to share, your personal information will be transported with end-to-end encryption to the organization in a standards-based approach with an explanation of the terms and permissions.
Specifically, the consent process allows you to review the following conditions before, during and after the time your information is shared:
- What kinds of identified personal information is shared for the selected service;
- Which organization may access personal info and for what purpose;
- How long your personal info is shared and when it will expire;
- How your personal info is encrypted in storage and throughout transactions; and
- How you may revoke your consent to share.
What happens to my information after the share consent has expired?
Upon expiration of a given consent, the key used by the organization will no longer work and their access to your IDs will be denied. If you'd like to initiate another share consent, select the Services tab.
Can I renew an expired share consent?
No. After the share consent period has expired you will need to initiate another share consent to use the services.
How is the app secure?
Using the Airside Digital Identity App, the authenticity of your ID(s) will be verified and protected by robust encryption and security technology. Your information will be encrypted at rest on your device and during transit. Airside does not use a central database and cannot access, does not own, and will not sell information. Your IDs are only located on your encrypted device and are only shared with the identified relying party when you give consent.
Will you tell me more about my data privacy and security?
Absolutely. There has never been a time when the integrity and privacy of digital identity were more important. We believe your control of your personal information is a fundamental right and you can do so easily using our services. We promise the highest levels of security to keep your information safe and commit to only using your information for the purpose(s) to which you have agreed in the consent process.
Specifically, the Airside App uses your Touch ID, Face ID, or device PIN, which are stored on your device keychain. That means you don't need to remember an app-specific PIN or password and that you are the key to unlocking your personal information. After you give consent to share your personal information, it is transported via end-to-end encryption protocols.
Who developed the Airside App?
Founded in 2009 and headquartered in the Washington D.C. area, Airside committed from the start that data privacy is a human right and began building secure and convenient digital identity technology in a way that protects personal information and meets privacy regulations around the world. Our unique architecture led to a partnership with U.S. Customs and Border Protection and Airports Council International-North America and the launch of the Airside Mobile Passport App in 2014. Mobile Passport is now trusted by over nine million people at over 30 U.S. airports and cruise ports as a secure, touchless solution for travelers to save time and gain peace-of-mind during the customs inspection process.
Airside’s larger privacy network is the first of its kind and keeps privacy-by-design and leading-edge security as its guiding principles for use by individuals and businesses alike. Individuals are empowered by controlling their personal information with transparent consent protocols on their encrypted device, and businesses protect against fraud and ensure a duty-of-care by managing only the information necessary for a variety of experiences. Strong encryption technology using innovative, decentralized architecture keeps information safe, eliminating any source verification database that can be accessed or used by Airside.
Who can I contact for support with the app?
We'd love to hear from you! Please email us at firstname.lastname@example.org.
American Airlines Mobile ID Service
What is the American Airlines Mobile ID Service?
The American Airlines Mobile ID Service makes it easy for Admiral’s Club members to share their verified passport and/or U.S. driver’s license from a mobile device to enter the airline lounge at Dallas/Fort Worth International Airport (DFW) using biometric identity technology.
How do I use the American Airlines Mobile ID service?
- Before your trip: Download the Airside Digital Identity App and add your passport and/or U.S. driver’s license.
- Within 7 days of your departure: Open the app and select Services. Next, select HERE on the tile showing the American Airlines Mobile ID service. Use the drop-down menus to select departure airport, departure date, ID, and AAdvantage member number.
- Before you go to the airport: Pack your phone with the app and your physical ID(s). Power up your phone and turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone.
- Once you arrive at the airport: Look for American Airlines signage to use the Airside App for lounge access. The camera on the verification tablet will take a facial scan to provide a biometric match of your face with the official ID you enrolled on the app. Then, you will be granted access to enter.
How long will the airline American Airlines have access to my ID?
American Airlines will gain access to your ID at 12:01am on the day before your departure date. Your share consent will expire after 48 hours or until you revoke consent.
Can I access the airline lounge without using the Airside Digital Identity App?
Yes, you can use the manual check-in process to access the Admiral’s Club lounge.
Can I use this service to self-check my luggage at the airport?
The American Airlines Mobile ID program has temporarily suspended usage of the Airside App for bag drop as we work together to enhance the traveler's experience and launch an updated program later this year.
How can I get more information about the American Airlines ID verification program?
Please visit the American Airlines website.
COVID Vaccination Record Service
What is the COVID Vaccination Card service?
The vaccination card service allows you to store a digital image of your COVID-19 vaccination record card on the Airside App for easy access, eliminating the need to hunt through photo collections. This allows you to safely present your card to restaurants, offices, hotels, theme parks and/or in other situations where a visual presentation of an image of the vaccination card is acceptable. This service also provides a link between a personal vaccination self-attestation with your source-verified passport and/or U.S. driver’s license.
Are the uploaded vaccination records verified to guarantee that the information is accurate?
Airside does not vouch for the authenticity of the vaccine record card images or the results themselves. It is up to the organization reviewing the information to determine their own level of confidence in the image presented.
How do you know the vaccine records I uploaded do not belong to someone else?
Airside verifies the identity of the user through biometric matching and ID document verification of passports and U.S. driver’s licenses. However, it is up to the individual to self-attest the validity and accuracy of their vaccine record.
Who has access to my vaccination records?
Only you can access your records and determine how long to keep them. Your information - both your identity info and your vaccination records - is kept locally on your phone in the Airside App, and there is no central database at Airside where your information resides.
Can I use this vaccination card service to meet international travel entry requirements with American Airlines?
No, the Airside App cannot be used to present a record of your COVID-related travel requirements (e.g. tests or vaccines) with American Airlines during check-in and boarding for international travel.
Business Solutions Help
Support for companies using our Airside business products.
Airside App Help
Support for individuals using our Airside App.
Mobile Passport Help
Support for individuals using our Mobile Passport App.