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Need help with the American Airlines Mobile ID on the Airside App? Get Help

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The Airside App is a convenient and private solution to manage your verified digital identity. The application can be used to easily add, store, and share your passport, driver’s license, and COVID-19 Vaccination Record Card. By using the Airside App, you save time while maintaining control of your data.

  • Download the Airside Digital Identity App for free from the Apple App Store onto a mobile device with ≥14.0 or the Google Play Store onto a mobile device with Android ≥8.0 (API level 26). Android devices must also have NFC capability.
  • Open the app and create an account using your email address. Check your email inbox for a verification code to confirm your email address. Your account will be encrypted using TouchID, FaceID, or your device PIN.
  • Select the IDs tab to take your selfie, then add and verify your passport and/or driver's license.
  • Select the Services tab and determine how you’d like to use your digital ID. Services available: the American Airlines Mobile ID for use at TSA PreCheck® and the Admirals Club® lounge, and the Health Pass Service for your COVID-19 Vaccination Record (iOS only).
  • Select the Activities tab to keep track of how your information is shared and revoke access at any time.

The Airside App is free. You can download it from the Apple App Store onto a mobile device with iOS ≥14.0 or the Google Play Store onto a mobile device with Android 8.0 (API level 26) or later.

Yes. Turn on your Wi-Fi or data and make sure the Date & Time Settings for your device are set for your current, local time zone.
The app can verify thousands of unique identity documents from over 200 countries, such as passports, driver’s licenses, and military IDs. Other documents that may be added to the app include selfies and images of COVID-19 vaccination record cards.

Your selfie is required as part of the verification measures performed on your ID.

Make sure your passport has not expired and confirm that it has an electronic NFC chip embedded in the cover, which is usually identified by an e-Passport gold square symbol on the front cover, located under the country of origin.
Airside Digital Identity App Passport Upload
If it doesn’t, you will not be able to enroll your passport on the app.

Next, check your mobile device Settings to allow the app access to the camera and NFC chip reader.

How to add a passport:

  1. Find a stable, well-lit environment to avoid distortion or glare on the passport.
  2. Remove any external covers or holders from your passport.
  3. Open the app and tap the IDs tab from the bottom navigation bar, then select Add ID (iOS) or the + button (Android).
  4. Select Add Passport.
  5. Using the camera, align the MRZ (Machine-Readable Zone) code at the bottom of the passport in the drawn field on the app.
  6. When the code is correctly positioned, the field color will turn green.
  7. Keeping your passport open, place your phone flat against the photo page. Move your phone slowly until the chip has been located.
  8. Upon verification, your passport will be successfully enrolled on the app.

Quick Videos:

 

How to enroll a passport on iOS

How to enroll a passport on Android

Check your mobile device Settings to allow the app access to your camera and make sure your driver's license has not expired.

How to add a driver’s license:

  1. Find a stable, well-lit environment to avoid distortion or glare on the driver’s license.
  2. Select the IDs tab from the bottom navigation bar, then select Add ID (iOS) or the + button (Android).
  3. Select Add Driver's License. Place your driver's license on a flat surface.
  4. Take a photo of the front, then the back. Then, scroll to save.
  5. Upon verification, your driver's license will be successfully enrolled on the app.

Quick Video

Depending on which biographic and biometric attributes were collected and are contained in the driver’s license issued by the state, it may not be possible to validate and verify its credentials to your real-life physical presence.

 

Additionally, if you are trying to enroll your driver’s license to use the American Airlines Mobile ID for use at TSA PreCheck® and the Admirals Club® lounge, the following states are not eligible - AK, CA, LA, MN, NH, NV, NY, OK, SC, UT, WV. Travelers from these states should use their passport for creating an American Airlines Mobile ID.

Your IDs are only located on your encrypted device. Airside does not use a central database, therefore your IDs cannot be edited, shared, or deleted remotely. You may store your IDs on the app or choose to add them each time you use a service.

 

View: To find the IDs you've added to the app, tap the IDs tab. This will provide a list of your enrolled documents, like your passport and driver's license.

 

Edit: If your passport or driver's license has expired, you may delete it from the app and add your new ID. To change your selfie, select the IDs tab, then tap your enrolled selfie. Your camera will open and allow you to take another photo.

 

Delete: To delete your IDs from the device, open the IDs tab, select the ID, and scroll to the bottom to delete.
NOTE: Deleting your IDs will remove your IDs and revoke any active consents. However, if you uninstall the app, all active consents will expire automatically at their expiration date.

No worries. You can enroll your ID again. Please know that any consents linked to a deleted ID are automatically revoked and will no longer be active. To use the services on the app, you will need to add your IDs again.

No, the Airside Digital Identity App is not a replacement for your physical IDs. The digital version of your passport and driver's license on the app is a convenient and secure companion to your physical document, which can be used to unlock many services requiring ID verification.

The document scanner helps save time and reduce error when adding an ID on the app. Instead of manually entering the information from the ID, the scanner quickly and accurately captures the information needed for verification and automatically fills in the data fields. Use the document scanner in a stable, well-lit environment and avoid reflection.

Near field communication (NFC) is a secure, touchless technology that allows two devices to talk to each other when they’re close together.


When adding a passport to the app, you’ll first use the document scanner to capture your biographic information from the machine-readable zone (MRZ) code located at the bottom of the front page. Then, you’ll use the NFC chip reader to validate that biographic data and compare the biometric photo on your passport to your selfie on the app.


The passport’s microchip is normally embedded in the front or back cover. Keep your passport open and place your phone flat against the photo page. Move your phone slowly until the chip has been located. NFC microchips and antennas in passports vary depending on the issuing country. Microchips can also be damaged, making them unreadable by a device


Quick Videos:

 

How to enroll a passport on iOS

How to enroll a passport on Android

No. There is no way to digitally transfer IDs or previous activities from one device to another. You will need to add your IDs on the device you intend to use while using the services.

No. At this time, IDs can only be enrolled on the app for one person.

No. Anyone 13 years of age or older can enroll an identity document on the app and use the services.
You should not submit content on the Airside Digital Identity App if you are under the age of thirteen (13).
The app is encrypted on your device using your Touch ID, Face ID, or PIN, which are stored on your device keychain. That means you don't need to remember an app-specific PIN or password. To change your device’s TouchID, FaceID, or PIN, please visit your Settings.
A share consent is similar to a contract between you and a business or organization (e.g. airline) that details the requested information, the purpose of use, and the duration of the agreement. Airside’s goal is to present this information to you in an easily understandable and transparent manner.
After adding and verifying your ID(s) and providing your consent to share, your personal information will be transported with end-to-end encryption to the organization in a standards-based approach with an explanation of the terms and permissions.
Specifically, the consent process allows you to review the following conditions before, during and after the time your information is shared:
  1. What kinds of identified personal information is shared for the selected service;
  2. Which organization may access personal info and for what purpose;
  3. How long your personal info is shared and when it will expire;
  4. How your personal info is encrypted in storage and throughout transactions; and
  5. How you may revoke your consent to share.
Upon expiration of a given consent, the key used by the organization will no longer work and their access to your IDs will be denied. If you'd like to initiate another share consent, select the Services tab.
No. After the share consent period has expired you will need to initiate another share consent to use the services.
Using the Airside Digital Identity App, the authenticity of your ID(s) will be verified and protected by robust encryption and security technology. Your information will be encrypted at rest on your device and during transit. Airside does not use a central database and cannot access, does not own, and will not sell information. Your IDs are only located on your encrypted device and are only shared with the identified relying party when you give consent.
Absolutely. There has never been a time when the integrity and privacy of digital identity were more important. We believe your control of your personal information is a fundamental right and you can do so easily using our services. We promise the highest levels of security to keep your information safe and commit to only using your information for the purpose(s) to which you have agreed in the consent process.
Specifically, the Airside App uses your Touch ID, Face ID, or device PIN, which are stored on your device keychain. That means you don't need to remember an app-specific PIN or password and that you are the key to unlocking your personal information. After you give consent to share your personal information, it is transported via end-to-end encryption protocols.
We welcome you to read through Airside's Privacy Policy at airsidemobile.com/privacy-policy.

Founded in 2009 and headquartered in the Washington D.C. area, Airside committed from the start that data privacy is a human right. We build secure and convenient digital identity technology in a way that protects personal information and meets privacy regulations around the world.

 

Our unique architecture led to a partnership with U.S. Customs and Border Protection (CBP) and Airports Council International-North America (ACI-NA) and the launch of the Mobile Passport App in 2014. Airside’s Mobile Passport was trusted by over nine million people at over 30 U.S. airports and cruise ports as a secure, touchless solution for travelers to save time and gain peace-of-mind during the customs inspection process.

 

Airside’s larger privacy network is the first of its kind and keeps privacy-by-design and leading-edge security as its guiding principles for use by individuals and businesses alike. Individuals are empowered by controlling their personal information with transparent consent protocols on their encrypted device, and businesses protect against fraud and ensure a duty-of-care by managing only the information necessary for a variety of experiences. Strong encryption technology using innovative, decentralized architecture keeps information safe, eliminating any source verification database that can be accessed or used by Airside.

We'd love to hear from you! Please email us at [email protected]

American Airlines Mobile ID Services

The American Airlines Mobile ID Services makes it easy for AAdvantage® members to use the Airside App to share their verified driver’s license or passport to enter select TSA PreCheck® security checkpoints and Admirals Club® lounges at Dallas Fort Worth International Airport (DFW).

Watch Video Tutorial

  1. Before your trip: Download the Airside Digital Identity App and add your passport and/or U.S. driver’s license.
  2. Within 7 days of your departure: Open the app and select Services. Next, select HERE on the tile showing the American Airlines Mobile ID service. Use the drop-down menus to select departure airport, departure date, ID, and AAdvantage member number.
  3. Before you go to the airport: Pack your phone with the app and your physical ID(s). Power up your phone and turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone.
  4. Once you arrive at the airport: Look for American Airlines signage to use the Airside App for lounge access. The camera on the verification tablet will take a facial scan to provide a biometric match of your face with the official ID you enrolled on the app. Then, you will be granted access to enter.
Yes, you can use the manual check-in process to access the Admiral’s Club lounge.
The American Airlines Mobile ID program has temporarily suspended usage of the Airside App for bag drop as we work together to enhance the traveler's experience and launch an updated program later this year.

Please visit the American Airlines Touchless ID website to learn more about the program. Also, you may visit their Admirals Club website to contact American Airlines for support.

For use at TSA PreCheck® you must be an American Airlines AAdvantage® member with TSA PreCheck®. You will be required to enter your AAdvantage® number and your Known Traveler Number (KTN) on the Airside App to use this service.

 

For use at the Admirals Club® lounge you must be an American Airlines AAdvantage® member. You will be required to enter your AAdvantage® number on the Airside App to use this service.

 

Both services allow a mobile ID to be created on the Airside App using a U.S. passport or driver’s license from states that are part of the AAMVA DLDV program. Driver’s licenses from the following states are not eligible - AK, CA, LA, MN, NH, NV, NY, OK, SC, UT, WV. Travelers with IDs from these states should use their U.S. passport for creating a Mobile ID.

An American Airlines Mobile ID can be created on the Airside App using a U.S. passport or driver’s license from states that are part of the AAMVA DLDV program. Driver’s licenses from the following states are not eligible: AK, CA, LA, MN, NH, NV, NY, OK, SC, UT, WV. Travelers with IDs from these states should use their U.S. passport for creating an American Airlines Mobile ID.
We suggest that you download the Airside App, enroll your verified driver’s license or passport, and create your American Airlines Mobile ID in advance of your trip – anytime, anywhere. You only need to set up your American Airlines Mobile ID on the Airside App once; then, you can reuse it along your travel journeys.

This service makes it easy for air travelers to process through the airport security checkpoint using only their smartphone and face.

 

The traveler’s journey starts with the creation of a verified mobile ID on the Airside App. Then, instead of fumbling for their physical driver’s license or passport, they can securely share their mobile ID with TSA and receive a digital encrypted Quick Response (QR) code on the app. When they approach the TSA officer, the traveler will present the QR code on the phone and look into the camera for a facial biometric scan.

The American Airlines Mobile ID service for TSA PreCheck® is available at select security checkpoints at several airports, starting with Dallas Fort Worth International Airport (DFW). Additional airports include:

 

  • Hartsfield-Jackson Atlanta International Airport (ATL)
  • Baltimore/Washington International Thurgood Marshall Airport (BWI)
  • Ronald Reagan Washington National (DCA)
  • Gulfport–Biloxi International Airport (GPT)
  • Jackson-Medgar Wiley Evers International Airport (JAN)
  • Las Vegas Harry Reid International Airport (LAS)
  • Miami International Airport (MIA)
  • Phoenix Sky Harbor International Airport (PHX)
  • Norman Y. Mineta San Jose International Airport (SJC)

See a Map

To be super speedy, complete steps 1-2 before you travel:

  1. Set up the app: Download the Airside App and create your account. Check your device Settings to allow the app access to the camera and NFC reader.
  2. Create your mobile ID: Under Services, tap American Airlines Mobile ID and then select service For use at TSA PreCheck®. Enroll your driver’s license or passport, enter your enter your AAdvantage® number and Known Traveler Number (KTN), and create your mobile ID. Tap on I Consent to agree with the Terms of Use and Privacy Policy. Your mobile ID will be created in the form of a QR code on the app. Be sure to bring your physical ID on your trip in case it’s requested by TSA.

Upon arriving at the airport security checkpoint:

  1. Power up your phone: Turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone, and turn on Bluetooth.
  2. Find the TSA PreCheck® security checkpoint: Look for signage. Some TSA PreCheck® locations will have designated lanes for travelers using their American Airlines Mobile ID.
  3. Open the Airside App: Tap Present QR Code. This QR code will expire after two (2) minutes, but you can generate a new QR code to share when you approach the TSA officer. Likewise, if you keep the app open on the QR code screen, the QR code will automatically refresh every 90 seconds.
  4. Present your mobile ID: Present your smartphone with the QR code showing face up to the scanner. (Note: The feature that increases the brightness level when the QR code is enlarged was implemented to allow the scanner to better read the QR code. The brightness level is set back to the previous level once the screen is locked and unlocked again.)
  5. Look at the camera: A camera will take a facial scan to provide a match of your face with the mobile ID you presented on the app. Your biometric and biographic details will be displayed for the TSA officer to approve your entry through the checkpoint.
No. Because the QR code on your phone is used to transmit your mobile ID to TSA via Bluetooth Low Energy (BLE) technology, a screenshot or any other photo of the QR code will not work.
If you’ve received an error message in the Airside App indicating that you’ve tried to verify your identity three times without success, you will be prompted to try again in 24 hours. This is a TSA requirement to help prevent fraudulent activity related to your digital identity.

You will present your mobile ID in the form of a QR code to TSA at the checkpoint. This QR code will expire after two (2) minutes. Once you arrive at the TSA security checkpoint, tap Generate New QR Code to enable it to be transmitted to TSA via BLE at that time.

A Known Traveler Number (KTN) is issued by U.S. Customs and Border Protection (CBP) to those approved for Trusted Traveler programs, such as TSA PreCheck®, Global Entry, NEXUS, or SENTRI. You can look up your KTN on the TSA website.

This service makes it easy for AAdvantage® members to save time and enter the Admiral’s Club® using only their face.

 

The traveler’s journey starts by creating and sharing their mobile ID with American Airlines via the Airside App. When they arrive at the entrance to the Admiral’s Club® lounge, and instead of fumbling for their boarding pass or ID, they simply look into the camera for a facial biometric scan to match against their verified mobile ID on the Airside App.

The American Airlines Mobile ID service for the Admirals Club® is available at Dallas Fort Worth International Airport (DFW).

To be super speedy, complete steps 1-2 within seven (7) days of your departure:

 

  1. Set up the app: Download the Airside App and create your account. Check your device Settings to allow the app access to the camera and NFC reader.
  2. Create your mobile ID: Open the Airside App and select Services. Tap American Airlines Mobile ID and then select For use at Admirals Club®. Enroll your driver’s license or passport and use the drop-down menus to select departure airport, departure date, ID, and AAdvantage® member number. Tap I Consent to agree with the Terms of Use and Privacy Policy. Be sure to bring your physical ID on your trip in case.

Upon arriving at the Admiral’s Club® lounge:

 

  1. Power up your phone: Turn on Wi-Fi or data. Make sure the Date & Time settings for your device are set for your current, local time zone.
  2. Find the Admirals Club® lounge: Look for signage to use the Airside App for access. The camera on the verification tablet will take your facial scan to provide a biometric match of your face with the ID you enrolled on the app.
Yes. You can use the manual check-in process to access the Admirals Club® lounge.

Please visit the American Airlines website to learn more about the program. You may also visit the Admirals Club® website to contact American Airlines for support.

Health Pass Service

Currently available for iOS devices, the vaccination card service allows you to store a digital image of your COVID-19 vaccination record card on the Airside App for easy access, eliminating the need to hunt through photo collections. This allows you to safely present your card to restaurants, offices, hotels, theme parks and/or in other situations where a visual presentation of an image of the vaccination card is acceptable. This service also provides a link between a personal vaccination self-attestation with your source-verified passport and/or driver’s license.

Watch Video Tutorial  

Airside does not vouch for the authenticity of the vaccine record card images or the results themselves. It is up to the organization reviewing the information to determine their own level of confidence in the image presented.

Airside verifies the identity of the user through biometric matching and ID document verification of passports and driver’s licenses. However, it is up to the individual to self-attest the validity and accuracy of their vaccine record.

Only you can access your records and determine how long to keep them. Your information - both your identity info and your vaccination records - is kept locally on your phone in the Airside App, and there is no central database at Airside where your information resides.
No, the Airside App cannot be used to present a record of your COVID-related travel requirements (e.g. tests or vaccines) with American Airlines during check-in and boarding for international travel.

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